Client Care & Support

Here you’ll find frequently asked questions about our services.
If you still can’t find an answer to your question, scroll down and submit a ticket.

Content Writing Services FAQ

Who are the writers and where are they from?

Our team of writers are all based in the U.S. and the U.K. and are professional freelance writers, bringing years of collective experience. We vet them rigorously for language proficiency, writing skills, and adaptability to different voices and readers. We match individual writers with specific clients based on experience and writing credentials so it’s always a perfect fit.

Why is this content writing service more expensive than others based overseas?

Since we’re based in the U.S., we can’t pay our writers just a couple dollars per hour, and quality content will always demand more time, energy, and creativity. We keep our quality standards high, so purchasing content from us is an investment in your brand, SEO, and customers. You get what you pay for, and with Influentent, you’re getting the best.

How can you guarantee the content is 100% unique and original?

We work with ethical, experienced writers that would rather show you their skills than plagiarize from others. Before content is sent to you, we run it through the Google-approved tool Copyscape. Copyscape will take the writer’s content and scan the entire internet for a match. You can trust that your content is 100% unique, original, and compelling.

What if I don’t like the content? Am I stuck with it?

Absolutely not! While the vast majority of our clients love our content on first draft, if you feel like we missed the mark, you receive a full refund. We offer unlimited revisions, and you can provide the writer with comments and direction so they can improve it. If even after that you are still not happy, we’ll refund you the cost of the order.

Who technically owns the content and its copyright?

Once you’ve received your content, approved it, and closed out the order, we transfer the copyright over to you. Post the content on your blog, website, social media, wherever—it’s yours to use however you like!

General Services FAQ

Will there be anyone to assist me?

As soon as you are ready to begin your campaign, you will be assigned a dedicated account manager to ensure the success of your content marketing strategy. Your account manager will work with you to consolidate your goals and expectations and create a strategy to make them a reality.

What payment methods?

You can pay for one-time purchases and sign up for monthly plans directly with your credit card or Paypal account.

Is there a minimum contract period?

No. Unlike other agencies, we don’t believe in locking our clients into contracts, and we don’t ask for any setup fees.

When you sign up to a subscription, you are charged on a month-by-month basis, which you can cancel any time.

How can I cancel or downgrade/upgrade my plan?

You may contact us at contact@influentent.com or use the form on this page.

May I resell the services?

Yes, we even encourage you to do so. Please contact us to get better rates for bigger orders.

Are there discounts for agencies?

We understand our service can become very costly for an agency that manages multiple clients. Depending on the number of projects, we offer custom agency discounts. Contact our support team to tell us approximately how many clients you plan to manage with us and we’ll be happy to give you more details on what we can offer.

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